Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is expected to grow meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong record in MICE or corporate accounts. The candidate should understand the Indonesian market, maintain relationships with event agencies and corporate clients, prepare proposals, negotiate contracts, conduct site inspections and achieve revenue targets. Excellent communication, presentation, networking and negotiation skills are essential. Fluency in English and Bahasa Indonesia is normally expected. The role also requires commercial awareness, accurate sales forecasting, teamwork and flexibility to attend client meetings, industry events and occasional travel.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties generally combine upscale accommodation with restaurants, meeting facilities, wellness services and detailed guest care. In Indonesia, Shangri-La has operated prominent hotels serving both leisure and business travelers, including the well-known Shangri-La Hotel, Jakarta. The company places strong emphasis on genuine hospitality, service standards, employee development and local cultural understanding. A Senior Sales Manager (MICE) would work with corporate clients, event planners, agencies and internal hotel teams to deliver commercially successful meetings and events while protecting the brand’s premium positioning.

Working in Indonesia

Indonesia offers hospitality and sales opportunities across Java, Bali, Lombok, Batam and other resort islands. Jakarta, on Java, is the main corporate and MICE market, while Bali is stronger for international conferences, weddings, incentives and leisure events. The culture is welcoming and community-oriented, with respect for local customs, religious observances and diverse regional traditions being important at work. Lifestyle varies from busy city living and heavy traffic in Jakarta to a more relaxed, tourism-focused pace in Bali or Lombok. Foreign employees usually need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Employers commonly assist with documentation, but applicants should confirm current immigration rules. Relocation costs, housing, healthcare, tax, flights and benefits should be discussed before accepting an offer. Basic Bahasa Indonesia is valuable, even where English is used professionally.