The Information Technology Manager oversees hotel technology systems, including networks, servers, cybersecurity, property-management systems, user support, and telecommunications. Candidates typically need a degree or diploma in information technology, computer science, or a related field, along with several years of experience in IT operations, preferably within hospitality. Strong knowledge of infrastructure, systems administration, data protection, vendor management, and IT troubleshooting is expected. The role also requires leadership, budgeting, project-management, communication, and problem-solving skills. The successful candidate should be service-oriented, dependable, comfortable supporting a 24-hour hotel operation, and able to maintain secure, reliable systems while helping colleagues use technology effectively.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, JEN by Shangri-La, Kerry Hotels, and Traders Hotels. The group is known for warm Asian hospitality, personalized service, premium accommodation, dining, wellness, and conference facilities. In the Philippines, Shangri-La operates established properties in locations such as Manila, Makati, Cebu, and Boracay. Employees generally work in a multicultural environment where guest satisfaction, professionalism, teamwork, operational excellence, and attention to detail are highly valued. An IT Manager supporting a Shangri-La property would typically help ensure that hotel systems remain secure, available, compliant, and responsive to the needs of guests, departments, and management.
The Philippines offers IT opportunities in Metro Manila, Cebu, Clark, Davao, and major resort islands, with demand in hospitality, outsourcing, finance, telecommunications, and technology services. Manila provides the widest career market, while Cebu and resort destinations may offer a more relaxed lifestyle and strong tourism employment. Filipino culture is welcoming, family-oriented, English-friendly, and socially connected. Living costs vary considerably: Manila is more expensive and congested, while Cebu, Iloilo, and provincial areas can be more affordable. The country offers beaches, diving, mountains, festivals, and diverse regional food. Foreign professionals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval and immigration processing. Employers often assist with documentation, but candidates should confirm requirements before relocating. Healthcare, housing, transportation, taxation, and local registration should also be researched in advance.
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