Training Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Supervisor supports the planning, coordination and delivery of employee training programs in line with Shangri-La standards. Requirements typically include a bachelor’s degree in hospitality, human resources, education or a related field, previous hotel or training experience, strong communication skills and confidence facilitating groups. The successful candidate is expected to assess learning needs, maintain training records, organize orientation and development sessions, and help departments improve service performance. A professional, approachable manner, good organization, adaptability and familiarity with hospitality operations are important. Experience with learning systems, coaching and quality standards would be an advantage.

About the employer

Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. In the Philippines, Shangri-La properties are known for upscale accommodation, restaurants, conferences, wellness facilities and destination experiences. The company places strong emphasis on warm Asian hospitality, service quality, employee development and guest satisfaction. Depending on the property, employees may work in a busy city hotel or a resort environment with international guests and diverse teams. Training roles support the organization’s service culture by helping colleagues build operational, leadership and customer-service skills.