The Service Manager – F&B (AGSM) is responsible for overseeing daily food and beverage service, maintaining high guest-service standards, coordinating restaurant or banquet operations, and supporting the team in achieving revenue and quality targets. Candidates should have relevant hotel or restaurant experience, strong knowledge of food and beverage operations, and confident leadership and communication skills. Experience with luxury hospitality, staff scheduling, guest complaint handling, and cost control is advantageous. The role expects a professional, hands-on manager who can coach employees, work well under pressure, maintain hygiene and safety standards, and provide warm, efficient service. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired hospitality, attentive service, comfortable accommodation, and high-quality dining and leisure facilities. Shangri-La properties typically include restaurants, bars, meeting venues, spas, pools, and extensive guest services. In Malaysia, the company operates well-known city and resort hotels, offering career opportunities in food and beverage, rooms, culinary operations, sales, finance, engineering, and management. Employees generally work in multicultural teams and receive exposure to international service standards. Specific benefits, salary, accommodation arrangements, and career development opportunities vary by property, position, and employment contract.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, education, and healthcare. Island destinations such as Langkawi, Penang, Tioman, Redang, and parts of Sabah and Sarawak are popular for resort and hospitality work, although Kuala Lumpur and major mainland cities provide broader employment options. Local culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences. English is widely used in tourism, while Malay is the national language. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport. Foreign employees usually need an employer-sponsored employment pass before starting work; requirements depend on nationality, salary, qualifications, and role. Employers commonly assist with applications and relocation details. Candidates should confirm accommodation, medical coverage, taxes, flight arrangements, and contract terms before accepting an offer.
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