The Order Taker – In Room Dining is responsible for answering guest calls, recording food and beverage orders accurately, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team to ensure prompt delivery. Candidates should have good communication skills, a pleasant telephone manner, basic computer ability, and strong attention to detail. Previous experience in hotel food and beverage, room service, call centres, or customer service is preferred. The role requires teamwork, flexibility for shifts, a service-minded attitude, and the ability to remain calm and professional during busy periods. Cantonese, English, and possibly Mandarin language skills are advantageous in Hong Kong.
Shangri-La Group is a global luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and hospitality services across Asia, the Middle East, Europe, North America, and other regions. Its properties operate under a service philosophy focused on warm Asian hospitality, personalised guest care, and high operating standards. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services, and premium guest experiences. In Hong Kong, the group operates well-established luxury properties serving business travellers, leisure guests, local residents, and international visitors. Employees can generally expect structured hotel operations, multicultural teams, training opportunities, and the possibility of internal career development within the wider group. Benefits vary by property and may include meals, medical coverage, staff rates, service charge, and annual leave.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Its culture blends Cantonese traditions with international influences, while food, festivals, family life, and respect for seniority remain important. The lifestyle is energetic and convenient, with excellent public transport, dense urban neighbourhoods, hiking trails, beaches, and easy access to nearby islands. Housing is expensive, so employees should compare staff accommodation, shared flats, and commuting options before relocating. Foreign nationals normally need an employment visa sponsored by a Hong Kong employer; approval depends on a confirmed job, suitable qualifications or experience, and proof that the role cannot readily be filled locally. Employers commonly assist with documentation, but applicants should verify current Immigration Department requirements. Cantonese is valuable for daily life, while English is widely used in hotels and international workplaces. A valid passport, medical or background documents, and sufficient arrival funds are advisable.
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