Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with hotel departments, and supports a smooth guest experience. Shangri-La typically seeks candidates with relevant hotel or customer-service experience, strong communication skills, a professional appearance, and confidence using front-office systems. Fluency in English is essential; additional languages are an advantage. The successful candidate should be courteous, organised, attentive to detail, comfortable working shifts, and able to remain calm while resolving guest concerns. A hospitality qualification and previous luxury-hotel experience may be preferred, although motivated candidates with suitable service experience may also be considered.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Asia and recognised for warm, attentive service. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Singapore is an established luxury hotel located near Orchard Road, offering accommodation, restaurants, meeting facilities, leisure amenities, and landscaped grounds. Its service culture focuses on genuine care, personalised guest experiences, professionalism, and strong operational standards. Employees may benefit from structured training, opportunities to work with an international team, staff meals or benefits, and prospects for career development within the wider group. Front-office employees represent the hotel directly and are expected to deliver polished, efficient, and welcoming service throughout every guest interaction.