Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages arrivals and departures, responds to enquiries, handles feedback, and coordinates with housekeeping, food and beverage, concierge, and other departments to ensure a smooth stay. Candidates are generally expected to have hospitality or customer-service experience, strong English communication skills, a polished and friendly manner, and good problem-solving abilities. Knowledge of additional languages, hotel systems, and luxury-service standards is advantageous. The role requires flexibility for shifts, weekends, and public holidays, as well as careful attention to detail, discretion, and the ability to remain calm while assisting guests from diverse backgrounds.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for warm Asian hospitality, personalised service, and high standards in guest comfort. Shangri-La Singapore is a prominent luxury hotel set in extensive gardens near Orchard Road. It offers accommodation, restaurants and bars, meeting facilities, wellness services, and leisure amenities for business and holiday travellers. Employees work in a multicultural environment where service excellence, teamwork, professionalism, and genuine care for guests are strongly valued. Career opportunities commonly span hotel operations, culinary services, events, sales, finance, engineering, and guest services.