Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering oversees daily maintenance and engineering services across the property, ensuring guest rooms, public areas, equipment, utilities and building systems operate safely and efficiently. Candidates should have a diploma or degree in engineering, relevant hotel or facilities experience, and practical knowledge of electrical, mechanical, plumbing, HVAC and preventive-maintenance systems. Strong leadership, troubleshooting, communication and contractor-management skills are expected. The role requires supervising technicians, coordinating work orders, maintaining safety and regulatory standards, controlling costs, supporting energy-saving initiatives and responding promptly to operational or guest-related issues. Experience in a luxury hotel or international hospitality group, along with flexibility for shifts and emergencies, would be advantageous.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and Africa. The company is known for refined service, resort experiences and its distinctive Shangri-La hospitality culture. Its properties typically provide accommodation, restaurants, meeting facilities, wellness services and extensive engineering and operations support. In Indonesia, Shangri-La has operated prominent hotels and resorts serving business and leisure travelers, with a strong focus on guest satisfaction, safety, sustainability and employee development. Benefits and working conditions vary by property and contract, but hospitality employees may receive service charge, meals, uniforms, insurance, training and other staff benefits. The company generally values professionalism, cultural awareness, teamwork, attention to detail and a genuine commitment to caring for guests and colleagues.