The Horizon Club / Executive Lounge Manager oversees daily operations of the hotel’s executive lounge, ensuring personalised service for VIP and club-floor guests. Requirements typically include a hospitality or hotel-management background, several years of front-office, guest-relations or lounge experience, strong English communication skills, and leadership ability. Knowledge of luxury service standards, Opera or similar hotel systems, complaint handling, food and beverage coordination, and staff scheduling is highly desirable. The successful candidate is expected to be polished, service-oriented, commercially aware and hands-on, while maintaining confidentiality and consistently exceeding guest expectations. Flexibility to work shifts, weekends and public holidays is essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group originating in Asia and operating hotels, resorts and residences across major destinations worldwide. The company is recognised for its warm Asian hospitality, personalised guest service and strong focus on comfortable, high-quality accommodation. Its properties commonly include restaurants, executive lounges, spas, meeting facilities and extensive leisure amenities. Shangri-La places emphasis on service excellence, employee development, cultural awareness and creating memorable experiences for guests. In Indonesia, the group has operated internationally recognised properties in destinations such as Jakarta and Bali, serving business travellers, families, groups and luxury leisure guests. Employees generally work in structured, multicultural environments with opportunities to develop careers across hotel operations, food and beverage, guest relations and management.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam and other resort islands. Jakarta, on Java, provides the largest corporate and hotel market, while Bali is especially strong for luxury resorts, tourism, events and wellness. The culture is diverse, welcoming and community-oriented, with Muslim, Hindu, Christian and local traditions influencing daily life. Lifestyle ranges from busy urban living to relaxed beach communities, although traffic, humidity and seasonal tourism can affect working conditions. Foreign employees generally require employer sponsorship and an appropriate Indonesian work permit and stay visa; working on a tourist visa is not permitted. Employers may assist with documentation, accommodation and relocation, but candidates should confirm tax, insurance and visa details before accepting an offer. Learning basic Indonesian is helpful, even in international hotels.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...