Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily operations of the hotel’s executive lounge, ensuring personalised service for VIP and club-floor guests. Requirements typically include a hospitality or hotel-management background, several years of front-office, guest-relations or lounge experience, strong English communication skills, and leadership ability. Knowledge of luxury service standards, Opera or similar hotel systems, complaint handling, food and beverage coordination, and staff scheduling is highly desirable. The successful candidate is expected to be polished, service-oriented, commercially aware and hands-on, while maintaining confidentiality and consistently exceeding guest expectations. Flexibility to work shifts, weekends and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group originating in Asia and operating hotels, resorts and residences across major destinations worldwide. The company is recognised for its warm Asian hospitality, personalised guest service and strong focus on comfortable, high-quality accommodation. Its properties commonly include restaurants, executive lounges, spas, meeting facilities and extensive leisure amenities. Shangri-La places emphasis on service excellence, employee development, cultural awareness and creating memorable experiences for guests. In Indonesia, the group has operated internationally recognised properties in destinations such as Jakarta and Bali, serving business travellers, families, groups and luxury leisure guests. Employees generally work in structured, multicultural environments with opportunities to develop careers across hotel operations, food and beverage, guest relations and management.