The Family Experience Host creates memorable, safe and engaging experiences for children and families at Shangri-La. Requirements typically include hospitality, childcare, recreation or guest-relations experience; strong communication skills; a warm, energetic personality; and the ability to work shifts, weekends and public holidays. Experience organising games, activities or family programmes is advantageous. Cantonese and English are useful in Hong Kong, while additional languages are welcome. The successful candidate is expected to supervise children responsibly, interact confidently with parents, deliver activities to a high standard, follow health and safety procedures, and represent Shangri-La’s service values with professionalism, patience and enthusiasm.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and Australia. Its brands are known for personalised service, comfortable surroundings and strong attention to local culture. Shangri-La properties serve leisure and business travellers, families, groups and long-stay guests, offering accommodation, dining, events, wellness and recreational facilities. The company places considerable emphasis on hospitality standards, employee development and creating genuine guest connections. A Family Experience Host would typically work closely with guest relations, recreation, food and beverage, and childcare or family-programme teams to provide enjoyable experiences for younger guests and their parents.
Hong Kong is a compact, energetic city and a major international centre for hospitality, finance, retail, aviation and tourism. Hotel jobs are available in front office, guest relations, food and beverage, housekeeping, events, wellness and family entertainment, with opportunities in luxury hotels and resorts on Hong Kong Island, Kowloon and the outlying islands. The culture blends Cantonese traditions with international influences; politeness, efficiency and punctuality are valued. Lifestyle options range from dense urban living and excellent public transport to beaches, hiking trails and islands. Foreign nationals generally need an employer-sponsored employment visa before starting work, while dependants may require separate arrangements. Applicants should confirm sponsorship, medical checks, housing, insurance and contract terms with the employer. Rent can be high, so many newcomers choose shared accommodation or live in the New Territories for better value.
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