The Assistant Outlet Manager supports the efficient daily operation of a restaurant or bar, helping to maintain service standards, guest satisfaction and financial performance. Candidates should typically have a diploma or degree in hospitality, food and beverage experience, and strong knowledge of restaurant operations. Supervisory experience in an international hotel or high-end dining environment is advantageous. The role expects excellent communication, leadership and problem-solving skills, along with the ability to train colleagues, manage shifts, control costs and handle guest feedback professionally. Flexibility, a positive attitude, grooming standards and willingness to work weekends, evenings and public holidays are essential.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and properties ranging from city hotels to beach resorts. Shangri-La hotels typically offer restaurants, bars, banqueting, wellness facilities and extensive guest services, creating opportunities across operational and corporate disciplines. In Malaysia, the company has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest care. Benefits and salary vary by property, experience and employment terms, and may include service charge, meals, uniform, accommodation or transport depending on the location.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and resort islands such as Redang and Perhentian. Jobs are available in hotels, restaurants, resorts, tourism, events and wellness, with stronger seasonal demand in beach destinations. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English commonly used in tourism workplaces. Lifestyle ranges from busy urban living to relaxed island life; costs are generally moderate, although resort accommodation can be limited. Foreign nationals usually need an employer-sponsored Employment Pass or relevant work permit before starting work. The employer normally handles much of the application, while requirements include a valid passport, qualifications, medical checks and an approved contract. Research accommodation, transport, healthcare and local weather before relocating. Malaysia's tropical climate brings hot, humid conditions and monsoon seasons that differ by coast.
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