Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest relations, telephone services and arrival and departure operations. Requirements generally include a diploma or degree in hospitality, previous front office or supervisory experience in an upscale hotel, strong English communication skills and confidence using hotel property-management systems. Knowledge of additional languages is advantageous. The successful candidate is expected to lead by example, coach colleagues, resolve guest concerns professionally, maintain service standards and support smooth daily operations. Flexibility to work shifts, weekends and public holidays is essential. Shangri-La would also expect a polished appearance, sound commercial awareness, attention to detail and a genuine commitment to delivering warm, personalized guest experiences.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. The group is known for its Shangri-La Hotels and Resorts brand, recognized for Asian-inspired service, elegant accommodation, restaurants, wellness facilities and personalized guest care. Shangri-La Hotel Singapore is a prominent luxury property set near Orchard Road, offering extensive rooms and suites, dining venues, gardens, meeting facilities and recreational amenities. The company emphasizes genuine hospitality, cultural understanding, professional development and teamwork. Employees typically work in a multicultural environment where service quality, guest satisfaction, operational discipline and attention to detail are highly valued. Benefits and conditions vary according to the position, experience and applicable Singapore employment regulations.