Marketing Communication Executive

Job Description

The Marketing Communication Executive supports the hotel’s marketing, public relations, digital communication and promotional activities. Typical requirements include a diploma or degree in marketing, communications, public relations, hospitality or a related field, along with relevant hotel or agency experience. The candidate should have strong written and verbal English, sound knowledge of social media and content creation, good media-relations skills, and confidence coordinating campaigns, events, press visits and marketing materials. Creativity, organization, attention to detail and the ability to manage deadlines are essential. Experience with photography, video, design software and additional languages is advantageous. The role also requires a professional appearance, teamwork, flexibility and a guest-focused attitude.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and distinctive properties ranging from city hotels to beachfront resorts. In Malaysia, Shangri-La operates well-established hotels and resorts in locations such as Kuala Lumpur, Penang, Kota Kinabalu and other major destinations. Employees typically work in multicultural environments and receive exposure to international hotel operations, guest relations, marketing and event management. The company places strong emphasis on service excellence, employee development, teamwork and creating memorable experiences for guests. A Marketing Communication Executive would normally support brand positioning, public relations, digital campaigns, media engagement and promotional activity for the assigned property.

Destination Guide

Malaysia offers opportunities in hotel marketing, public relations, food and beverage, guest services, events, tourism and resort operations. Island destinations such as Penang, Langkawi, Tioman, Redang and Borneo’s coastal areas attract international visitors and provide a relaxed lifestyle, although career options and salaries may be broader in Kuala Lumpur. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in hospitality workplaces. Island living generally offers beaches, outdoor activities, seafood and a slower pace, but transport, housing and healthcare can be more limited than on the mainland. Foreign nationals usually need an employer-sponsored Employment Pass, and the company must meet immigration requirements before work begins. Candidates should confirm salary, accommodation, meals, medical coverage, relocation assistance and visa sponsorship directly with Shangri-La. Costs vary considerably between resort islands and major cities.