Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, room allocation, billing, and service recovery. The role typically requires previous experience in hotel front-office operations, strong knowledge of Opera or similar property-management systems, and excellent spoken and written English. Candidates should be confident leading a team, resolving complaints professionally, coordinating with housekeeping and other departments, and making sound decisions during busy shifts. Shangri-La will expect a polished, guest-focused approach, good commercial awareness, flexibility for rotating shifts, and the ability to maintain luxury service standards while supporting colleagues and protecting guest satisfaction.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for its hotels, resorts, residences, and hospitality services. The group operates properties across Asia, the Middle East, Europe, North America, and other key destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its hotels are known for personalised service, comfortable accommodation, extensive dining options, and a strong emphasis on guest care. Shangri-La Singapore is an established city hotel located near Orchard Road, serving leisure travellers, business guests, families, and events. Employees generally work in a multicultural environment with structured hotel procedures, opportunities for cross-department development, and high expectations regarding grooming, professionalism, and service consistency.