Director of Sales & Marketing

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Sales & Marketing is responsible for developing and executing commercial strategies that grow room revenue, events, food and beverage sales, and market share. Requirements typically include a degree or equivalent experience in hospitality, marketing, business, or a related field, along with substantial hotel sales experience, strong knowledge of local and international markets, and proven leadership ability. The successful candidate is expected to manage budgets, revenue targets, brand positioning, public relations, digital marketing, corporate accounts, and key partnerships. Excellent communication, negotiation, analytical, and team-building skills are essential, together with flexibility, professional presentation, and the ability to work in a competitive, multicultural environment.

About the employer

Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related properties across Asia, the Middle East, Europe, North America, and other markets. The group is known for personalised Asian hospitality, high service standards, premium accommodation, dining, wellness, and event facilities. Shangri-La properties commonly serve leisure travellers, corporate guests, meetings, weddings, and international tourism markets. In Malaysia, the company has operated well-established city and resort hotels, offering employees opportunities within an international brand and a structured hospitality environment. Benefits and working conditions vary by property and position, but senior commercial roles may include performance incentives, accommodation or housing support, meals, medical coverage, travel-related benefits, and staff development opportunities.

Working in Malaysia

Malaysia offers opportunities in hotel management, sales and marketing, tourism, food and beverage, events, retail, technology, and professional services. Popular island destinations include Langkawi, Penang, Tioman, Redang, and Perhentian, while Kuala Lumpur and major mainland cities provide broader corporate employment. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business and hospitality. Lifestyle ranges from busy urban living to relaxed beach communities, with affordable food, warm weather, and strong outdoor and island tourism appeal. Foreign employees generally need an employer-sponsored Employment Pass, and the company usually manages approval through Malaysian immigration authorities. Relocation commonly involves arranging accommodation, banking, insurance, transport, and healthcare access before arrival. Costs and amenities vary considerably between islands and cities.