Senior Sales Manager (MICE)

Job Description

The Senior Sales Manager (MICE) is responsible for developing corporate, meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account management. Excellent communication, negotiation and presentation skills are essential, together with established industry contacts and confidence using sales systems. The successful candidate is expected to achieve revenue targets, identify new accounts, maintain relationships with event planners and companies, prepare proposals, conduct site inspections and coordinate closely with operations to deliver successful events. Flexibility, commercial awareness, professionalism and willingness to travel are also expected.

Company Info

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group originating from Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties are known for personalised service, high-quality accommodation, restaurants, conference facilities and distinctive local experiences. In Indonesia, the group has operated premium hotels and resorts serving business travellers, leisure guests, weddings and international events. Employees generally work in a multicultural environment with structured service standards, training opportunities and the possibility of internal career mobility. The company places strong emphasis on guest satisfaction, relationship building, teamwork and long-term commercial performance. A senior MICE sales manager would contribute directly to group revenue, corporate partnerships and the hotel’s reputation in the meetings and events market.

Destination Guide

Indonesia offers opportunities across Bali, Java, Lombok, Sumatra and other islands, especially in hotels, resorts, tourism, events, food and beverage, and corporate services. Bali is the most international lifestyle destination, with strong tourism, a large expatriate community and a relaxed coastal culture, although housing and traffic can be challenging. Jakarta, on Java, provides broader corporate and MICE opportunities but has a busy urban lifestyle. Lombok and other resort islands offer quieter surroundings and growing hospitality markets. Indonesian culture values courtesy, community, modesty and respectful relationships; learning basic Bahasa Indonesia is helpful. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa before beginning employment. Relocation packages may include accommodation, flights, insurance or transport, but these should be confirmed with the employer. Costs vary significantly by island and location.