The Captain, Shophouse is responsible for supervising daily restaurant service, coordinating assigned sections, welcoming guests, taking or overseeing orders, maintaining service standards, and supporting the team during busy periods. Candidates should have previous experience in a hotel, restaurant, or comparable food-and-beverage operation, good knowledge of service procedures, strong communication skills, and a professional, guest-focused attitude. Familiarity with point-of-sale systems, menu items, hygiene requirements, and beverage service is useful. The successful candidate is expected to lead by example, handle guest requests and complaints calmly, work closely with kitchen colleagues, maintain cleanliness, and support Shangri-La’s standards for hospitality. Shift work, weekends, and public holidays should be expected.
Shangri-La Group is a luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related hospitality businesses worldwide. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is recognised for attentive service, comfortable accommodations, destination dining, wellness facilities, and strong emphasis on genuine care for guests. Shangri-La Singapore is a long-established luxury hotel set among extensive landscaped gardens, offering rooms and suites, restaurants, meeting facilities, recreational amenities, and event services. Employees typically work in a multicultural environment with structured operating standards and opportunities to develop within hospitality. The Shophouse role forms part of the hotel’s food-and-beverage operation and involves direct guest contact, service coordination, and teamwork across restaurant and hotel departments.
Singapore is a compact, highly connected city-state with opportunities in hospitality, tourism, retail, finance, technology, healthcare, logistics, and professional services. Hotel and restaurant jobs are available across luxury properties, independent venues, and large international groups, although employers generally expect relevant experience and good English. The culture is multicultural, orderly, and service-conscious, with Chinese, Malay, Indian, and international influences. Lifestyle benefits include excellent public transport, extensive dining, safe neighbourhoods, modern healthcare, and easy access to parks and regional travel. Living costs are high, particularly rent, so many newcomers share accommodation or live farther from the city centre. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. Candidates should secure a confirmed offer before relocating and check current Ministry of Manpower requirements. Singapore’s hot, humid climate and year-round rain are also important considerations.
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