Manager, Lobby Lounge

Job Description

The Manager, Lobby Lounge is responsible for overseeing daily lounge operations, ensuring attentive guest service, maintaining beverage and food quality, managing staffing and schedules, controlling costs, and achieving revenue targets. Candidates should have relevant hotel or restaurant experience, preferably in a supervisory or managerial role within an upscale property. Strong knowledge of food and beverage service, leadership ability, communication skills, and a professional, guest-focused approach are expected. Familiarity with operational standards, staff training, inventory control, and handling guest feedback is important. Fluency in English and the ability to work shifts, weekends, and public holidays are generally required.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event experiences. Shangri-La Singapore is a landmark luxury hotel set in extensive gardens near Orchard Road. It offers guestrooms and suites, restaurants and bars, meeting facilities, recreational amenities, and a strong focus on personalised guest service. Employees typically work in a multicultural environment with structured operational standards, training opportunities, and career pathways across the group. The Lobby Lounge role supports the hotel’s reputation by delivering polished service to leisure guests, business travellers, and local visitors.

Destination Guide

Singapore is a compact, well-connected island city with opportunities in hospitality, tourism, finance, technology, healthcare, education, and retail. Its culture blends Chinese, Malay, Indian, and Western influences, reflected in its festivals, languages, neighbourhoods, and food. Lifestyle is safe, efficient, and urban, with excellent public transport, shopping, restaurants, parks, beaches, and nearby regional travel. Housing can be expensive, especially near central areas, so many employees share apartments or live farther from the city centre. Foreign professionals generally need an employer-sponsored work pass; hospitality managers commonly use an Employment Pass or S Pass, depending on salary, qualifications, and current government criteria. The employer normally submits the application. New arrivals should budget for rent, a deposit, transport, insurance, and daily expenses, and confirm pass eligibility before relocating.