The Service Associate – Reservations Executive is responsible for handling room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality or reservations experience, good communication skills and confidence using computerised reservation systems. Fluency in English is expected; additional languages are advantageous in Singapore’s international hotel market. The role requires accuracy, a professional telephone manner, strong attention to detail and the ability to manage multiple requests during busy periods. The successful candidate is expected to promote room types and hotel facilities, follow Shangri-La service standards, maintain accurate booking information and work closely with Front Office, Sales and Revenue teams to support occupancy and guest satisfaction.
Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive service culture. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a well-established luxury hotel known for its landscaped grounds, extensive facilities, restaurants, event spaces and personalised guest service. Employees typically work in a multicultural environment with opportunities to develop careers across rooms, food and beverage, sales, finance and other hotel functions. The organisation places strong emphasis on hospitality standards, guest relationships, teamwork and professional development. For a reservations professional, the company offers exposure to luxury hotel operations, international guests and collaboration with commercial and front-office departments.
Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, aviation, retail, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe and convenient, with excellent public transport, modern healthcare, diverse food and many parks and attractions, although accommodation and daily expenses can be high. International employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications and government requirements. Employers usually guide successful candidates through the application process. New arrivals should budget for deposits, transport and housing, compare neighbourhoods carefully and confirm whether accommodation, meals, insurance or relocation assistance are included in the employment offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...