The Service Associate – Horizon Club supports the hotel’s executive lounge by welcoming guests, handling check-in and check-out assistance, serving food and beverages, maintaining lounge presentation, answering questions, and coordinating guest requests with other departments. Candidates generally need hospitality experience, good English communication, a professional appearance, basic computer skills, and a genuine service attitude. Knowledge of food safety and hotel procedures is useful. The role requires flexibility for rotating shifts, weekends, and public holidays, along with the ability to remain calm, attentive, and discreet while serving premium and international guests.
Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, and serviced residences across the world. Its properties are recognized for warm Asian hospitality, attentive personal service, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu. Employees typically work in structured, guest-focused environments with training opportunities and international service standards. Benefits vary by property and may include service charge, meals, uniforms, healthcare support, leave benefits, and staff discounts. The company values courtesy, teamwork, cultural awareness, professionalism, and consistent attention to detail.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for hotel, restaurant, tourism, and customer-service professionals. Filipino culture is friendly, family-oriented, and strongly influenced by local traditions, Spanish history, and global connections; English is widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace on islands such as Cebu or Palawan. International applicants usually need an employer-sponsored work permit and appropriate visa, while requirements can differ by nationality and contract. Employers commonly assist with documentation, but relocation planning should include housing, transport, healthcare, and tax arrangements. Living costs are generally lower than in many Western countries, although central Manila and major resort areas can be comparatively expensive.
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