Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing the hotel’s daily operations, guest experience, financial performance, and service standards. The role typically requires a degree in hospitality or business, extensive experience in hotel operations, and a strong background in luxury or international hotel management. Candidates should demonstrate leadership across rooms, food and beverage, engineering, housekeeping, and guest services, together with sound commercial, budgeting, and problem-solving skills. Excellent English communication, stakeholder management, cultural awareness, and the ability to work flexible hours are expected. The successful candidate should be hands-on, guest-focused, commercially minded, and capable of leading diverse teams while maintaining Shangri-La’s service standards.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related hospitality businesses worldwide. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its hotels are recognized for personalized service, premium facilities, resort experiences, and strong attention to local culture. In the Philippines, Shangri-La has established properties in destinations such as Manila, Cebu, and Boracay, serving business travelers, leisure guests, families, and events. Employees typically work in a multicultural environment with structured service standards, training opportunities, and internal career mobility. A Resident Manager would be expected to protect the guest experience while supporting operational efficiency, employee engagement, profitability, and the long-term reputation of the property.