Security Supervisor

Job Description

The Security Supervisor is responsible for protecting guests, colleagues, hotel property and facilities while maintaining a safe, welcoming environment. Typical requirements include relevant hotel, security or law-enforcement experience, supervisory capability, good communication skills, sound judgment, physical fitness and knowledge of emergency procedures. Candidates should be familiar with access control, incident reporting, CCTV monitoring, patrols, fire and life-safety procedures, and handling emergencies professionally. A valid security personnel permit or other Hong Kong security qualification may be required. The successful candidate is expected to work shifts, weekends and public holidays, remain calm under pressure, follow Shangri-La standards, and provide attentive service to guests and colleagues.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong and internationally recognized for Asian-inspired hospitality. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its properties typically emphasize personalized service, high operating standards, guest wellbeing and strong local connections. Shangri-La hotels employ teams across rooms, food and beverage, culinary operations, security, engineering, finance and commercial functions. The company promotes service excellence, professional development and multicultural teamwork. In Hong Kong, Shangri-La properties serve business and leisure travelers and provide a structured environment for hospitality professionals seeking experience in luxury hotel operations.

Destination Guide

Hong Kong offers strong opportunities in luxury hotels, tourism, aviation, finance, retail, technology and professional services. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and hospitality. Life is fast-paced, highly urban and convenient, with excellent public transport, compact neighborhoods, hiking trails, beaches and extensive dining. Housing can be expensive, so employees should compare staff accommodation, shared flats and areas connected by the MTR. Overseas hires generally need an employer-sponsored employment visa under Hong Kong’s General Employment Policy, with proof of qualifications, relevant experience, a genuine job offer and market-level pay. Security roles may also require local licensing or approval. Applicants should confirm visa eligibility, licensing, medical requirements and relocation benefits directly with the employer before accepting an offer.