The Reservation Executive manages room and accommodation bookings, responds to guest and travel-agent enquiries, updates reservation records, and supports occupancy and revenue targets. Candidates typically need hotel or tourism experience, strong communication and organisational skills, attention to detail, and confidence using reservation or property-management systems. Familiarity with Opera or similar software is advantageous. The role requires a service-focused attitude, professional telephone and email manner, flexibility to work shifts, and the ability to coordinate effectively with Front Office, Sales and other hotel departments. Candidates are expected to handle changes accurately, protect guest information, resolve booking issues promptly, and represent Shangri-La’s standards of hospitality.
Shangri-La is a luxury hospitality group founded in Singapore and recognised for Asian-inspired service, warm guest experiences and high standards of accommodation. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel near Orchard Road, offering guestrooms, suites, restaurants, event facilities and comprehensive guest services. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider group. The company places strong emphasis on customer care, professionalism, teamwork and service excellence. Benefits and employment conditions vary according to the position, department and local regulations.
Singapore is a compact, highly connected island city with opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail and professional services. Its culture blends Chinese, Malay, Indian and international influences, reflected in festivals, neighbourhoods and famously diverse food. Life is convenient and safe, although accommodation and daily expenses can be high. Public transport is efficient, and most residents live in apartments or condominiums. Foreign workers normally need an employer-sponsored work pass; common options include the Employment Pass for eligible professional roles and the S Pass for qualifying skilled positions, subject to salary and government requirements. Employers usually guide successful candidates through the application process. Before relocating, check pass eligibility, medical or document requirements, housing costs, insurance, taxation and employment terms. Singapore’s tropical climate is warm and humid year-round, with frequent rain, so lightweight clothing and practical footwear are useful.
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