Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room and accommodation bookings, responds to guest and travel-agent enquiries, updates reservation records, and supports occupancy and revenue targets. Candidates typically need hotel or tourism experience, strong communication and organisational skills, attention to detail, and confidence using reservation or property-management systems. Familiarity with Opera or similar software is advantageous. The role requires a service-focused attitude, professional telephone and email manner, flexibility to work shifts, and the ability to coordinate effectively with Front Office, Sales and other hotel departments. Candidates are expected to handle changes accurately, protect guest information, resolve booking issues promptly, and represent Shangri-La’s standards of hospitality.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised for Asian-inspired service, warm guest experiences and high standards of accommodation. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel near Orchard Road, offering guestrooms, suites, restaurants, event facilities and comprehensive guest services. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider group. The company places strong emphasis on customer care, professionalism, teamwork and service excellence. Benefits and employment conditions vary according to the position, department and local regulations.