Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, promotional campaigns, customer communication, event coordination and reporting. Typical requirements include a diploma or degree in hospitality, business, marketing or a related field, along with strong organisational, communication and computer skills. Previous hotel, tourism or sales experience is advantageous. The successful candidate is expected to be professional, service-oriented, detail-focused and able to manage several deadlines. Good written and spoken English is normally required, while Malay and additional languages may be valuable. The role also requires teamwork, initiative, flexibility and a willingness to support sales visits, client events and hotel promotions.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, quality accommodation, restaurants, wellness facilities and personalised guest service. Shangri-La properties serve leisure travellers, corporate clients, groups and events, creating career opportunities in hotel operations, food and beverage, sales, marketing, finance and guest services. In Malaysia, the group operates established properties and is recognised for its focus on service standards, employee development and multicultural teamwork. Working for Shangri-La can provide exposure to an international hotel environment, structured training and opportunities to progress within the wider hospitality network.

Destination Guide

Malaysia offers hospitality, tourism, retail, food and beverage, sales and marketing opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hotels. Lifestyle varies from fast-paced city living to relaxed coastal and island communities, with generally affordable food, transport and accommodation compared with many international destinations. Foreign employees normally need an approved employment pass sponsored by the employer before starting work; requirements depend on nationality, salary and job level. Employers usually handle much of the application process, but passports, qualifications, medical checks and certified documents may be required. Candidates should confirm current immigration rules with the Malaysian embassy and prospective employer. Relocation planning should include housing, insurance, banking, local transport and adaptation to Malaysia’s warm, humid climate.