Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the planning and daily operation of family-focused activities, events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, leisure management or a related field, plus experience coordinating activities, events or children’s programmes. The successful candidate should be organised, creative, confident with guests, and comfortable supervising colleagues and working across departments. Strong communication, customer-service and problem-solving skills are expected. Experience working with families, children or resort entertainment is advantageous. The role may involve evening, weekend and public-holiday shifts, as well as hands-on coordination, safety monitoring, vendor liaison and ensuring consistently engaging experiences for children and parents.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and family experiences. Shangri-La Singapore is a large luxury hotel set within landscaped grounds near Orchard Road, offering guest rooms, restaurants, event facilities, recreational amenities and family-oriented programmes. Employees typically work in a multicultural environment where service standards, teamwork, attention to detail and genuine care for guests are strongly valued. The company offers opportunities across hotel operations, food and beverage, events, guest services, wellness, engineering and corporate functions.