Human Resources Supervisor

Job Description

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee records, attendance, benefits, training coordination, and staff relations. Candidates should have a diploma or degree in Human Resources, hospitality management, business administration, or a related field, together with several years of HR experience, preferably in a hotel or resort. Strong knowledge of Indonesian employment regulations, payroll procedures, and HR systems is desirable. The role requires good communication, organization, confidentiality, and problem-solving skills. The successful candidate is expected to provide responsive support to employees and managers, maintain accurate documentation, uphold Shangri-La service standards, and help create a positive, fair, and professional workplace.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for warm Asian hospitality, high service standards, refined accommodation, restaurants, wellness facilities, and meeting venues. In Indonesia, the group has operated prominent properties serving business and leisure travelers, with a strong emphasis on guest satisfaction, employee development, and local community engagement. Human Resources teams support recruitment, learning, employee relations, compliance, and the company’s service culture. Working for Shangri-La may provide hospitality professionals with structured training, international exposure, and opportunities to progress within a global hotel network.

Destination Guide

Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Sumatra, and other islands. Bali has the largest resort and tourism market, while Jakarta, Surabaya, and other major Java cities provide opportunities in luxury hotels, business properties, restaurants, and corporate offices. The culture is generally welcoming and community-oriented, with strong religious and regional traditions; respectful dress and behavior are important. Lifestyle ranges from busy urban living to relaxed coastal communities, although traffic, humidity, and seasonal tourism peaks should be considered. Foreign nationals normally need an Indonesian employer to sponsor the appropriate work authorization, typically involving a work permit process and KITAS residence permit. Tourist visas do not authorize employment. Relocation packages vary, so candidates should confirm housing, transport, insurance, tax, flights, and permit costs before accepting an offer. Indonesian language ability is useful, while English is common in international hotels.