The Family Experience Supervisor is responsible for creating engaging, safe and memorable activities for children and families, while maintaining Shangri-La’s service standards. Typical requirements include experience in hospitality, childcare, recreation, guest relations or family entertainment, together with supervisory ability and strong communication skills. Candidates should be energetic, patient, creative and confident working with children and parents from different cultures. English is generally required; Cantonese, Mandarin or other languages may be advantageous in Hong Kong. The role may involve organizing family programs, supervising activities, coordinating with hotel departments, handling guest feedback and ensuring health and safety procedures are followed. Flexibility to work weekends, public holidays and varying shifts is expected.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognized for its warm Asian hospitality, personalized guest service and emphasis on creating memorable experiences. Its portfolio includes Shangri-La Hotels, Kerry Hotels, Hotel Jen and Traders Hotels. Shangri-La properties typically offer accommodation, dining, wellness, meetings and family-oriented leisure services, supported by extensive international teams. Employees are generally expected to demonstrate professionalism, cultural awareness, attention to detail and genuine care for guests. Depending on the property and role, the company may provide training, staff benefits, meals, uniforms, hotel discounts and opportunities for internal or international career development.
Hong Kong is a compact, highly connected destination made up of Hong Kong Island, Kowloon and the New Territories, with many outlying islands nearby. It offers strong opportunities in hotels, tourism, restaurants, retail, finance, technology, education and professional services. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality. Life is fast-paced, convenient and urban, with excellent public transport, diverse food, hiking trails, beaches and a lively arts scene. Rents can be high, particularly in central districts, although staff accommodation or housing allowances may be available in hospitality roles. Foreign employees normally need an employment visa sponsored by their employer and must meet immigration requirements before starting work. Candidates should prepare qualifications, references, a valid passport and proof of relevant experience, and budget for deposits, transport and initial living costs.
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