The Customer Sales Agent handles customer enquiries, promotes Shangri-La products and services, prepares quotations, follows up leads, and converts enquiries into confirmed bookings or sales. Candidates should have customer service or sales experience, good communication skills, basic computer knowledge, and a professional telephone manner. Hotel, travel, reservations, or contact-centre experience is an advantage. The role requires a target-oriented, patient, and service-focused attitude, with the ability to manage multiple enquiries accurately. Candidates are expected to represent Shangri-La professionally, build positive customer relationships, meet sales objectives, and work flexible shifts when required.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, comfortable accommodation, and a broad range of dining, leisure, wellness, and event facilities. In the Philippines, Shangri-La operates prominent properties in destinations including Manila, Cebu, and Boracay. Employees typically work in a structured international environment with training opportunities, service standards, staff benefits, and potential career mobility across the group. The company places strong emphasis on guest satisfaction, teamwork, professionalism, cultural awareness, and delivering personalised service.
The Philippines offers hospitality, tourism, sales, reservations, customer-service, food and beverage, and resort jobs across Luzon, Cebu, Boracay, Palawan, and Mindanao. Workplaces are generally friendly and team-oriented, while Filipino culture values respect, family, warmth, and hospitality. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, healthcare access, internet quality, and living costs vary considerably by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, with the employer often assisting with documentation. Filipino applicants should prepare valid identification, employment records, references, and certificates where relevant. Before relocating, confirm accommodation, transportation, benefits, probation terms, and whether the salary reflects local living costs.
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