Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing daily hotel revenues, validating income postings, reconciling front-office, food and beverage, and other operational reports, and ensuring accurate financial records. Candidates typically need a degree or diploma in accounting, finance, hospitality, or a related field, along with several years of hotel income-audit or finance experience. Strong knowledge of hotel accounting systems, internal controls, Excel, and revenue reconciliation is expected. The role requires attention to detail, integrity, analytical ability, and effective communication with operational departments. The successful candidate should be comfortable meeting deadlines, investigating discrepancies, preparing reports, supporting audits, and maintaining Shangri-La's standards for confidentiality and financial compliance.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its Asian-inspired service culture, premium accommodation, restaurants, wellness facilities, and commitment to personalized guest experiences. Shangri-La properties generally provide structured operating procedures, international brand standards, employee training, and opportunities for career development. In Indonesia, the group has operated luxury hotels and resorts in important destinations, serving leisure travelers, business guests, meetings, and events. Employees are typically expected to demonstrate professionalism, cultural awareness, teamwork, discretion, and a strong service mindset while meeting commercial and compliance requirements.