The Service Manager - Income Audit is responsible for reviewing daily hotel revenues, validating income postings, reconciling front-office, food and beverage, and other operational reports, and ensuring accurate financial records. Candidates typically need a degree or diploma in accounting, finance, hospitality, or a related field, along with several years of hotel income-audit or finance experience. Strong knowledge of hotel accounting systems, internal controls, Excel, and revenue reconciliation is expected. The role requires attention to detail, integrity, analytical ability, and effective communication with operational departments. The successful candidate should be comfortable meeting deadlines, investigating discrepancies, preparing reports, supporting audits, and maintaining Shangri-La's standards for confidentiality and financial compliance.
Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its Asian-inspired service culture, premium accommodation, restaurants, wellness facilities, and commitment to personalized guest experiences. Shangri-La properties generally provide structured operating procedures, international brand standards, employee training, and opportunities for career development. In Indonesia, the group has operated luxury hotels and resorts in important destinations, serving leisure travelers, business guests, meetings, and events. Employees are typically expected to demonstrate professionalism, cultural awareness, teamwork, discretion, and a strong service mindset while meeting commercial and compliance requirements.
Indonesia offers hospitality and finance opportunities across Bali, Java, Lombok, Batam, and other tourism destinations. Bali has the largest concentration of international resorts and a relaxed, multicultural lifestyle, while Jakarta and Surabaya provide broader corporate and hotel-career options. Living costs vary considerably: Bali's popular areas can be expensive, whereas many parts of Java are more affordable. Indonesian culture values politeness, community, religious diversity, and respect for local customs; Bahasa Indonesia is useful, although English is common in international hotels. Foreign employees normally need an employer-sponsored work authorization and appropriate limited-stay visa, arranged before working; requirements can change, so immigration advice should be checked. Relocation planning should include accommodation, health insurance, transport, tax, and shipping costs. Island travel is attractive but ferry and flight connections may be affected by weather.
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