The Service Leader – HR supports daily human resources operations, including employee relations, recruitment coordination, onboarding, records management, policy implementation, and staff engagement. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, together with hotel or service-industry HR experience. Strong knowledge of Philippine labor practices, communication skills, discretion, organization, and problem-solving ability are important. The successful candidate should be approachable, service-oriented, confident working with employees at all levels, and able to maintain confidentiality while handling multiple priorities in a fast-paced luxury hospitality environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for attentive service, comfortable surroundings, and a strong emphasis on guest experience. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila, Cebu, and Boracay. The company also places importance on colleague development, service culture, responsible business practices, and internal career growth. An HR Service Leader typically works closely with department heads and employees to support smooth operations, consistent people practices, and a positive workplace culture within the hotel.
The Philippines is an archipelago with varied opportunities in hospitality, tourism, business services, healthcare, education, and technology. Major employment centers include Manila, Cebu, Clark, Davao, Boracay, and resort areas such as Palawan and Bohol. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy metropolitan living to relaxed beach and island communities; costs are usually lower outside Manila, although housing in resort destinations can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while short-term visitors must not work without authorization. Relocating employees should arrange employment documentation, accommodation, health insurance, banking, and local transportation before arrival. Weather is tropical, with a dry season and a rainy or typhoon season.
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