Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality or business management and substantial experience in hotel operations, preferably in an international luxury or resort property. Strong leadership, communication, problem-solving, budgeting, and people-management skills are expected. The role requires a hands-on, guest-focused leader who can motivate diverse teams, maintain Shangri-La service standards, respond calmly to operational issues, and work flexible hours, including weekends and holidays. Experience with luxury hospitality, Philippine regulations, and multicultural environments is advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for warm Asian hospitality, refined service, distinctive resort experiences, and the guiding philosophy of treating guests with genuine care. Its Philippine portfolio has included prominent city hotels and island resorts, serving leisure travelers, business guests, families, and events. Employees generally work in multicultural teams and are expected to deliver consistent service, protect the brand’s standards, and create memorable guest experiences. The company also emphasizes employee development, operational excellence, sustainability, and community engagement.