The Service Leader – F&B is expected to supervise daily restaurant operations, guide service colleagues, maintain Shangri-La service standards, and help deliver an excellent guest experience. Typical requirements include hospitality or restaurant experience, strong knowledge of food and beverage service, good English communication, leadership ability, and confidence handling guest requests or complaints. The successful candidate should be organised, guest-focused, well presented, and able to work flexible shifts, weekends, and holidays. Experience in an upscale hotel or premium restaurant is advantageous. Responsibilities may also include staff coaching, service coordination, hygiene compliance, stock awareness, and supporting revenue and quality targets.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. The group is known for warm Asian hospitality, high service standards, premium dining, and destination resort experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Manila, Shangri-La Mactan in Cebu, and Shangri-La Boracay. Employees generally work in structured, international environments with training, career development, staff benefits, and opportunities to move between properties. The company places strong emphasis on guest satisfaction, teamwork, professionalism, and personalised service. Compensation commonly combines a base salary with service charge, meals, uniforms, insurance, or other property-specific benefits, although the exact package depends on the hotel and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, particularly in food and beverage, rooms, culinary, guest services, and events. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Southeast Asian traditions. English is widely used in hotels and workplaces. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed social lifestyle, although transport, weather, and seasonal tourism can affect daily life. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa or work-authorisation status; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Relocation costs, accommodation, healthcare, taxes, and flights should be discussed before accepting an offer. Major cities offer better transport and services, while resort locations may provide staff housing but fewer urban conveniences.
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