Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is expected to supervise daily restaurant operations, guide service colleagues, maintain Shangri-La service standards, and help deliver an excellent guest experience. Typical requirements include hospitality or restaurant experience, strong knowledge of food and beverage service, good English communication, leadership ability, and confidence handling guest requests or complaints. The successful candidate should be organised, guest-focused, well presented, and able to work flexible shifts, weekends, and holidays. Experience in an upscale hotel or premium restaurant is advantageous. Responsibilities may also include staff coaching, service coordination, hygiene compliance, stock awareness, and supporting revenue and quality targets.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. The group is known for warm Asian hospitality, high service standards, premium dining, and destination resort experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Manila, Shangri-La Mactan in Cebu, and Shangri-La Boracay. Employees generally work in structured, international environments with training, career development, staff benefits, and opportunities to move between properties. The company places strong emphasis on guest satisfaction, teamwork, professionalism, and personalised service. Compensation commonly combines a base salary with service charge, meals, uniforms, insurance, or other property-specific benefits, although the exact package depends on the hotel and employment contract.