Service Leader - Customer Sales / Guest Service Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Customer Sales / Guest Service Center supports guests by handling reservations, inquiries, service requests, sales opportunities, and concerns through telephone and other communication channels. Candidates typically need a hospitality, tourism, business, or related background, relevant hotel or customer-service experience, strong English communication skills, and confidence using reservation or customer relationship systems. The role requires a professional, helpful, and sales-oriented attitude, with the ability to multitask, resolve issues promptly, and maintain accurate records. The successful candidate is expected to lead by example, meet service and revenue targets, coordinate effectively with hotel departments, and deliver the high service standards associated with Shangri-La.

About the employer

Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, and other international markets. Its properties are known for personalized service, comfortable accommodation, dining, wellness facilities, and strong attention to guest experience. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila, Edsa Shangri-La, and Shangri-La Mactan in Cebu. The company places emphasis on courtesy, teamwork, cultural awareness, professional development, and consistent luxury-service standards. Employees commonly work in a fast-paced, guest-focused environment and may receive benefits such as service charge, meals, uniforms, training, healthcare support, and staff accommodation or travel-related privileges, depending on the property and employment terms.