The Service Leader – Customer Sales / Guest Service Center supports guests by handling reservations, inquiries, service requests, sales opportunities, and concerns through telephone and other communication channels. Candidates typically need a hospitality, tourism, business, or related background, relevant hotel or customer-service experience, strong English communication skills, and confidence using reservation or customer relationship systems. The role requires a professional, helpful, and sales-oriented attitude, with the ability to multitask, resolve issues promptly, and maintain accurate records. The successful candidate is expected to lead by example, meet service and revenue targets, coordinate effectively with hotel departments, and deliver the high service standards associated with Shangri-La.
Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, and other international markets. Its properties are known for personalized service, comfortable accommodation, dining, wellness facilities, and strong attention to guest experience. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila, Edsa Shangri-La, and Shangri-La Mactan in Cebu. The company places emphasis on courtesy, teamwork, cultural awareness, professional development, and consistent luxury-service standards. Employees commonly work in a fast-paced, guest-focused environment and may receive benefits such as service charge, meals, uniforms, training, healthcare support, and staff accommodation or travel-related privileges, depending on the property and employment terms.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao. Manila and Bonifacio Global City provide the widest range of hotel, reservations, sales, and corporate-service jobs, while Cebu, Boracay, Palawan, and Davao offer strong resort and tourism employment. Filipino culture is generally warm, family-oriented, English-friendly, and service-minded, although workplaces can be busy and schedules may include evenings, weekends, and holidays. Lifestyle costs vary: Manila is usually the most expensive, while Cebu and resort areas may offer a more relaxed environment. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with Philippine immigration authorities. Relocating candidates should budget for housing deposits, transport, health insurance, and document processing, and should verify whether the employer provides accommodation, meals, relocation assistance, or service-charge benefits.
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