The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, efficient staffing, quality beverage and food presentation, and compliance with Shangri-La standards. Candidates typically need a hospitality or related qualification, several years of experience in hotel or upscale restaurant F&B operations, strong leadership skills, and good knowledge of service procedures, beverage operations, and guest relations. The role requires flexibility for shifts, weekends, and holidays, as well as excellent communication, problem-solving, organization, and team-coaching abilities. The successful candidate is expected to maintain service consistency, control costs, support revenue goals, handle guest concerns professionally, and create a welcoming lounge atmosphere.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN, and Traders brands. The company is recognized for warm Asian hospitality, high service standards, and a strong emphasis on personalized guest experiences. In the Philippines, Shangri-La operates established luxury properties and resorts serving business travelers, leisure guests, and events. Employees generally work in structured, international environments with opportunities for hospitality training and career development. Benefits and employment conditions vary by property and may include service charge, meals, uniforms, insurance, leave benefits, and staff accommodation or transport support where applicable.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, particularly in hotels, resorts, restaurants, events, and tourism services. Filipino workplace culture is generally warm, relationship-oriented, respectful of seniority, and strongly focused on guest service. Lifestyle varies from busy urban living in Manila to a more relaxed beach or provincial setting on islands such as Boracay and Palawan. Costs are usually lower than in many Western countries, although prime areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens can relocate domestically without immigration requirements. New arrivals should confirm employment contracts, benefits, accommodation, transport, taxation, and local registration before moving. Transport, healthcare, internet access, and amenities are strongest in major cities and established resort destinations.
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