The Banking Consultant supports personal customers with everyday banking, lending, deposits, payments and digital banking needs. Requirements typically include customer service or sales experience, strong communication skills, financial services interest, computer literacy and the ability to meet regulatory and identification obligations. Banking or lending experience is advantageous but not always essential. ANZ expects candidates to build trusted relationships, understand customer goals, recommend suitable products, resolve queries efficiently and contribute to branch performance. The role also requires accuracy, confidentiality, teamwork, a customer-first attitude and flexibility to learn changing systems, products and compliance procedures.
ANZ Bank is one of Australia's major financial institutions, providing retail, commercial and institutional banking services across Australia, New Zealand and selected international markets. The bank offers transaction accounts, home and personal lending, savings, payments, business finance, investment and digital banking solutions. ANZ employs a large customer-facing and technology workforce and operates through branches, contact centres and online platforms. Its stated focus includes helping customers and communities progress, supporting responsible banking and managing financial risks carefully. The Banking Consultant position sits within its retail banking network and involves helping customers with everyday needs while identifying appropriate products and services. ANZ generally looks for people who are inclusive, dependable, commercially aware and committed to delivering clear, respectful service.
Australia offers opportunities in banking, technology, healthcare, construction, education, professional services, tourism and skilled trades, with the strongest markets often in Sydney, Melbourne, Brisbane, Perth and Adelaide. Workplace culture is generally practical, informal and collaborative, with emphasis on punctuality, safety, inclusion and work-life balance. Lifestyle varies from busy city living to coastal towns and regional communities; housing can be expensive in Sydney and Melbourne, while transport and services differ outside major centres. Common visa pathways include employer-sponsored visas, skilled migration, graduate visas, working holiday visas and student visas, depending on nationality, occupation and eligibility. Applicants should check current requirements through the Australian Department of Home Affairs. Relocating involves budgeting for rent, healthcare, transport, tax, banking and documentation. International banking candidates may need qualification checks, police clearances and work rights before employment.
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