The Workforce/Demand Planning Lead is responsible for forecasting workload, translating business demand into workforce requirements, and developing effective staffing plans across ANZ operations. The role typically requires experience in workforce management, capacity planning, forecasting, scheduling, reporting, and performance analysis, along with strong Excel and data interpretation skills. Familiarity with workforce-management systems, contact-centre or banking operations, and planning methodologies is advantageous. The successful candidate is expected to work collaboratively with operational leaders, communicate insights clearly, manage competing priorities, and recommend improvements that balance customer service, employee capacity, efficiency, and cost. Strong stakeholder management, analytical thinking, attention to detail, and the ability to influence decisions are likely to be important.
ANZ Bank is one of Australia and New Zealand’s major banking groups, providing financial products and services to personal, business, institutional, and government customers. Its operations include retail banking, home and commercial lending, payments, wealth services, corporate banking, and institutional finance. Headquartered in Melbourne, ANZ employs thousands of people across Australia, New Zealand, and selected international markets. The bank is focused on helping customers improve their financial wellbeing while supporting businesses and communities through changing economic conditions. ANZ continues to invest in digital banking, data, technology, risk management, and operational resilience. Employees generally work in multidisciplinary teams and are expected to demonstrate customer focus, accountability, inclusion, sound risk judgment, and a willingness to improve how banking services are delivered.
Australia offers strong opportunities in banking, technology, healthcare, construction, education, logistics, professional services, and skilled trades, with major employment centres in Melbourne, Sydney, Brisbane, Perth, and Adelaide. Workplace culture is generally collaborative, practical, and relatively informal, with emphasis on work-life balance, safety, inclusion, and professional accountability. Lifestyle varies from vibrant cities and cultural events to beaches, national parks, and regional communities. Skilled migrants may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways, or temporary graduate options, depending on qualifications and eligibility. Relocating usually involves arranging a visa, tax file number, bank account, accommodation, health insurance, and—where applicable—professional registration. Housing and transport costs differ considerably by city, so researching suburbs and commuting options before arrival is advisable.
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