The Banking Consultant supports customers in branch by understanding their financial needs, completing everyday banking transactions, explaining suitable products and services, and helping customers use digital banking tools. Requirements typically include customer service or retail experience, strong communication skills, confidence discussing financial products, attention to detail, and the ability to follow banking, privacy and compliance procedures. ANZ expects candidates to build trusted customer relationships, achieve service and referral goals, work collaboratively, manage competing priorities, and demonstrate sound judgment. Previous banking experience is helpful but may not be essential where strong transferable sales and service skills are evident.
ANZ Bank is one of Australia's major financial institutions, providing banking and financial services to personal, business and institutional customers across Australia, New Zealand and selected international markets. Its services include everyday and savings accounts, home and personal lending, credit cards, business banking, wealth solutions, institutional banking and digital financial services. ANZ employs a large branch, contact-centre, technology and corporate workforce and continues to invest in digital banking and customer-focused service. The organisation places emphasis on responsible banking, risk management, inclusion, community participation and helping customers improve their financial wellbeing. In Australia, ANZ operates through branches, digital channels and specialist teams serving individuals, small businesses, corporations and government-related clients.
Australia offers opportunities in banking, technology, healthcare, construction, education, professional services, hospitality and skilled trades. Major employment centres include Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra; regional areas may offer additional roles and lifestyle benefits. Australian workplaces are generally informal, diverse and collaborative, with emphasis on punctuality, workplace safety, clear communication and work-life balance. Lifestyle options range from urban cultural life and beaches to national parks, sport and outdoor travel, although housing and transport costs can be high in major cities. Visa options include employer-sponsored visas, skilled migration, graduate visas, working holiday visas and student pathways, depending on occupation, qualifications and eligibility. New arrivals should check current requirements through the Department of Home Affairs, arrange accommodation and healthcare, and understand taxation, banking and superannuation before relocating.
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