The Banking Consultant/Personal Banker serves customers in an ANZ branch, assisting with everyday banking, deposits, lending enquiries, payments, digital banking and other financial products. Candidates typically need customer-service or sales experience, strong communication skills, sound attention to detail and the ability to understand customer needs. Banking, finance or retail experience is advantageous, while relevant training is generally provided. The role expects a customer-focused, ethical and inclusive approach, confidence using technology, accurate handling of information, and the ability to meet service and performance goals. Candidates should be comfortable working collaboratively, identifying suitable solutions, explaining products clearly and referring more complex needs to specialist teams. Financial-services compliance, privacy and responsible lending requirements must be followed at all times.
Australia and New Zealand Banking Group Limited (ANZ) is one of Australia’s major banking groups, providing services to personal, business, institutional and private customers. Founded in 1835, ANZ operates across Australia, New Zealand and selected international markets. Its services include transaction and savings accounts, home and personal lending, credit cards, business banking, wealth services and institutional finance. ANZ is investing in digital banking and technology while maintaining a broad branch and customer-service network. The organisation promotes customer focus, integrity, inclusion, teamwork and responsible banking. A Banking Consultant at ANZ helps customers manage their everyday finances and connects them with appropriate specialists and products. Employment conditions can vary by branch, location, experience and applicable workplace agreements.
Australia is a large island continent with opportunities in banking, technology, healthcare, construction, education, hospitality and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra; regional areas may offer lower living costs and additional migration pathways. Workplace culture is generally practical, direct, collaborative and respectful of work-life balance. Lifestyle ranges from vibrant cities and multicultural communities to beaches, national parks and quieter regional towns. Living costs, especially housing, can be high in major cities. Visa options include employer-sponsored visas, skilled migration, graduate visas, working holiday visas and student visas, depending on qualifications and eligibility. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating requires budgeting for accommodation, transport, health insurance where relevant, tax registration and professional recognition.
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