SO, Branch Service Manager (Southkey Mozek)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Branch Service Manager is responsible for overseeing daily branch service operations, ensuring efficient customer transactions, strong service standards and compliance with UOB policies and regulatory requirements. The role typically requires a diploma or degree, relevant banking or branch operations experience, and knowledge of banking procedures, risk controls and customer service practices. Candidates should be comfortable leading frontline staff, resolving customer issues, monitoring operational performance and supporting branch sales activities. Strong communication, coaching, problem-solving and organisational skills are expected, together with integrity, attention to detail and the ability to work in a fast-paced branch environment.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia, including Malaysia. Established in 1935, the group provides personal and business banking, wealth management, commercial banking, investment banking and financial services to individuals, companies and institutions. UOB Malaysia operates branches and digital channels serving retail, affluent and corporate customers. The bank is recognised for its regional network, customer-focused services and emphasis on responsible banking, risk management and digital transformation. Employees typically work in a structured, performance-oriented environment with opportunities to build careers in branch banking, technology, operations, compliance, relationship management and finance. UOB’s Malaysian operations support customers through a combination of in-person service and increasingly integrated digital banking solutions.