Restaurant Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Guest Relations Officer welcomes guests, manages reservations and seating, explains menus and hotel dining services, coordinates with restaurant and hotel teams, and helps resolve guest requests or concerns. Candidates should have experience in luxury hospitality, restaurants, guest relations, or front office operations; excellent English communication is usually expected, while Japanese language ability is highly advantageous for serving local guests. The role requires a polished appearance, strong cultural awareness, attention to detail, and a genuinely warm service style. Flexibility to work shifts, weekends, and holidays is essential. Four Seasons expects colleagues to provide discreet, personalized service and maintain high standards in a fast-paced environment.

About the employer

Four Seasons Hotels and Resorts is a global luxury hospitality company operating hotels, resorts, residences, and private retreats in destinations around the world. Founded in 1961, the company is known for highly personalized service, elegant properties, and a strong emphasis on employee development and guest experience. Four Seasons Hotel Tokyo at Marunouchi is a boutique luxury hotel located near Tokyo Station and the Marunouchi business district. It offers refined accommodation, dining, wellness services, and attentive concierge support for international and Japanese travelers. The company culture typically emphasizes respect, teamwork, discretion, cultural sensitivity, and consistent service excellence. Employees may receive benefits such as training, meals, uniforms, transportation support, incentives, and hotel-industry travel privileges, although exact terms depend on the employment contract and local policy.