Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates requests with housekeeping and other departments, and helps resolve guest concerns. Candidates should have customer service or hotel front-office experience, strong communication skills, attention to detail, and confidence using booking or property-management systems. A professional presentation, reliable work ethic, and willingness to work rotating shifts, weekends and public holidays are expected. Knowledge of wellness, resort or luxury hospitality operations is advantageous. The successful candidate should be warm, organised, discreet and committed to creating a positive, personalised guest experience.

Company Info

Elysia Wellness Retreat is a luxury wellness destination in Australia associated with Château Élan at The Vintage in the Hunter Valley, New South Wales. The retreat focuses on relaxation, health, fitness and restorative experiences, offering spa treatments, wellness programs, accommodation and resort services in a scenic regional setting. It operates within the broader Minor Hotels hospitality network, an international hotel owner and operator with properties across Asia, Australia, Europe, the Middle East and Africa. The guest experience combines personal service, leisure, wellbeing and hospitality, making employees central to creating a calm and memorable stay. Team members are generally expected to demonstrate warmth, professionalism, discretion and attention to detail while working collaboratively across reception, accommodation, food and beverage, spa and resort operations.

Destination Guide

Australia is an island continent with strong employment opportunities in hospitality, tourism, wellness, retail, healthcare, construction and agriculture. Resort and hotel roles are commonly available in Sydney, Melbourne, Brisbane, the Gold Coast, Cairns, regional New South Wales and Western Australia. Australian workplace culture is generally informal, respectful and practical, with emphasis on punctuality, safety, teamwork and clear communication. Lifestyle ranges from busy cities to relaxed coastal and rural communities, although housing can be expensive in major locations. International workers usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or another work-authorised pathway; conditions vary by nationality and occupation. Candidates should check current requirements with the Australian Department of Home Affairs. Relocation planning should include accommodation, transport, tax registration, banking, health cover and a realistic budget for the first few months.