The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates guest requests, and helps create a smooth experience throughout the stay. Candidates are generally expected to have previous front-office, hotel, resort, or customer-service experience, strong communication skills, professional presentation, and confidence using property-management or booking systems. A friendly, calm, and solutions-focused approach is important, along with attention to detail and the ability to work independently and as part of a team. Flexibility to work weekends, public holidays, and varied shifts is typically required. Experience in a wellness, luxury, or resort environment is advantageous.
Elysia Wellness Retreat is a luxury wellness destination in the Hunter Valley region of New South Wales, Australia. The retreat focuses on relaxation, health, fitness, spa experiences, and holistic wellbeing, offering guests a peaceful environment away from city life. Its services may include accommodation, wellness programs, fitness facilities, spa treatments, dining, and recreational activities. Elysia is associated with Minor Hotels, an international hospitality group operating hotels, resorts, and lifestyle properties across multiple countries. The workplace combines resort hospitality with wellness-focused guest care, so employees are expected to provide warm, attentive, and professional service. The retreat attracts domestic and international visitors seeking restorative experiences, making cultural awareness, discretion, and strong interpersonal skills valuable qualities for team members.
Australia offers hospitality, tourism, wellness, restaurant, housekeeping, and resort job opportunities, particularly in Sydney, Melbourne, Brisbane, Perth, Queensland’s coastal areas, and regional destinations such as the Hunter Valley. The culture is generally relaxed, direct, multicultural, and appreciative of friendly but professional service. Lifestyle varies from urban living to beach, rural, and nature-based communities; housing and transport can be expensive in popular areas. Eligible applicants may use a Working Holiday visa, employer-sponsored visa, or another suitable work-rights pathway, depending on nationality, qualifications, and the role. Applicants should confirm visa conditions before accepting employment. Relocating usually requires a tax file number, Australian bank account, health insurance, and proof of work rights. Regional resort positions may provide a quieter lifestyle but can have limited public transport and accommodation, so housing arrangements should be checked in advance.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...