Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent is responsible for welcoming guests, completing check-ins and check-outs, handling reservations, processing payments, answering enquiries and resolving guest concerns professionally. The role requires strong communication, customer-service and organisational skills, attention to detail, basic computer literacy and the ability to work confidently in a busy hotel environment. Previous front-office, hotel or customer-service experience is preferred, although a positive attitude and willingness to learn may be accepted. Candidates should be flexible to work rotating shifts, including mornings, evenings, weekends and public holidays. Professional presentation, reliability, teamwork and a genuine interest in delivering memorable guest experiences are essential.

About the employer

WRAP on Southbank is a hospitality and accommodation property located in Melbourne’s Southbank precinct, close to the Yarra River, restaurants, entertainment venues, cultural attractions and the central business district. Its guest-service team supports visitors throughout their stay, from arrival and registration through to local recommendations, problem-solving and departure. The property environment is likely to suit people who enjoy meeting travellers, working in a multicultural setting and delivering polished, responsive service. As a Southbank operation, the business benefits from steady demand from leisure travellers, business visitors, event guests and longer-stay customers. Team members are generally expected to communicate professionally, maintain a welcoming front desk and contribute to a smooth, comfortable guest experience.