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Guest Service Agent

Australia WRAP on Southbank AUD $55,000–$68,000 per year, plus superannuation, depending on experience and penalty rates*
Job Description

The Guest Service Agent is responsible for welcoming guests, completing check-ins and check-outs, handling reservations, processing payments, answering enquiries and resolving guest concerns professionally. The role requires strong communication, customer-service and organisational skills, attention to detail, basic computer literacy and the ability to work confidently in a busy hotel environment. Previous front-office, hotel or customer-service experience is preferred, although a positive attitude and willingness to learn may be accepted. Candidates should be flexible to work rotating shifts, including mornings, evenings, weekends and public holidays. Professional presentation, reliability, teamwork and a genuine interest in delivering memorable guest experiences are essential.

Company Info

WRAP on Southbank is a hospitality and accommodation property located in Melbourne’s Southbank precinct, close to the Yarra River, restaurants, entertainment venues, cultural attractions and the central business district. Its guest-service team supports visitors throughout their stay, from arrival and registration through to local recommendations, problem-solving and departure. The property environment is likely to suit people who enjoy meeting travellers, working in a multicultural setting and delivering polished, responsive service. As a Southbank operation, the business benefits from steady demand from leisure travellers, business visitors, event guests and longer-stay customers. Team members are generally expected to communicate professionally, maintain a welcoming front desk and contribute to a smooth, comfortable guest experience.

Destination Guide

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, events and customer service, particularly in Melbourne, Sydney, Brisbane, Perth and regional tourist destinations. Workplace culture is generally friendly, direct and team-oriented, with emphasis on punctuality, safety, equality and practical communication. Melbourne provides excellent public transport, diverse food, arts, sport and entertainment, although rent and living costs can be high. Common visa options include the Working Holiday Maker visa for eligible applicants, employer-sponsored skilled visas and student visas with work rights. Candidates should check eligibility, age limits, occupation requirements and current work-hour rules with the Australian Department of Home Affairs. Relocating usually requires a passport, visa, tax file number, Australian bank account, accommodation and health insurance. Australia is a country rather than an island, with varied climates and significant travel distances between major destinations.