Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, processes requests, and supports a smooth stay. Applicants generally need previous hotel, guest service, or customer-facing experience, strong communication skills, professional presentation, basic computer confidence, and the ability to work accurately under pressure. Availability for rotating shifts, including mornings, evenings, weekends, and public holidays, is expected. Candidates should be friendly, organised, reliable, culturally aware, and capable of resolving guest concerns calmly. Knowledge of hotel systems and local attractions is advantageous. A responsible service mindset and the legal right to work in Australia are also required.

Company Info

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operating hotels, serviced apartments, and resorts in major cities and leisure destinations. It forms part of Minor International, a global hospitality company with interests in hotels, restaurants, and lifestyle businesses across multiple countries. Oaks Glenelg Plaza Pier Suites is located on Adelaide’s beachfront at Glenelg, offering apartment-style accommodation, leisure facilities, meeting spaces, and access to local dining and attractions. The property serves holidaymakers, business travellers, families, and groups. Guest Service Agents support the front-office operation and represent the property through professional, welcoming service. The workplace is likely to offer exposure to a varied guest mix and the operational standards of an established international hospitality group.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, housekeeping, and front office, particularly in Adelaide, Melbourne, Sydney, Brisbane, Perth, and regional coastal areas. Glenelg provides a relaxed beachside lifestyle while remaining close to Adelaide, with good public transport, cafés, restaurants, and cultural attractions. Australian workplaces generally value punctuality, direct communication, teamwork, safety, and inclusive service. Living costs vary, with major cities usually more expensive than regional locations; shared housing can help manage expenses. International applicants typically need a visa with work rights, such as a Working Holiday visa, skilled visa, or employer-sponsored arrangement. Requirements depend on nationality, age, occupation, and experience. Before relocating, arrange appropriate health insurance, tax and banking documents, accommodation, and verify employment conditions, award rates, and visa limitations through official Australian government sources.