Guest Experience Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Attendant supports a welcoming and enjoyable stay for guests at Oaks Hervey Bay Resort and Spa. Responsibilities may include assisting with arrivals and departures, responding to enquiries, providing local information, handling guest requests, maintaining resort presentation and coordinating with housekeeping and other departments. Candidates should have strong customer-service and communication skills, a friendly and professional manner, good attention to detail and the ability to remain calm during busy periods. Previous hotel, resort or hospitality experience is advantageous, along with basic computer skills and availability for rotating shifts, weekends and public holidays. A genuine interest in helping guests and contributing positively to the team is expected.

About the employer

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of accommodation, resorts and branded residences across Asia, the Middle East, Europe, Africa, the Indian Ocean and Australia. In Australia, its Oaks Hotels, Resorts and Suites brand provides serviced apartments and resort accommodation in business, leisure and regional destinations. Oaks Hervey Bay Resort and Spa is located on Queensland’s Fraser Coast, near the beach and the gateway to K’gari, and offers resort-style facilities including accommodation, dining, leisure amenities and spa services. Minor Hotels focuses on comfortable stays, reliable service and memorable guest experiences. Employees typically work in multicultural hospitality teams, with opportunities to develop skills across front office, food and beverage, housekeeping and resort operations.