Rooms Division Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Rooms Division Manager oversees the hotel’s front office, housekeeping and guest services operations, ensuring a consistently high standard of service and room presentation. Requirements typically include several years of hotel operations experience, strong knowledge of rooms division procedures, leadership capability and excellent communication skills. Experience with property-management systems, budgeting, rostering and Australian workplace standards is desirable. The successful candidate is expected to lead and develop teams, manage departmental performance, resolve guest concerns, coordinate closely with other departments and support revenue and quality targets. A hands-on, organised and guest-focused approach is essential, together with the flexibility to work weekends, public holidays and varying shifts.

About the employer

NH Collection Sydney is part of Minor Hotels, an international hospitality group operating a broad portfolio of hotels, resorts and serviced residences across the world. NH Collection is the group’s upper-upscale brand, focused on distinctive properties, thoughtful design, personalised service and high-quality guest experiences. The Sydney hotel serves business and leisure travellers in one of Australia’s busiest tourism and commercial destinations. Minor Hotels also manages brands such as Anantara, Avani, Tivoli, Oaks and Elewana, providing opportunities for career development across different markets and hotel styles. Employees generally work in a multicultural environment where operational standards, guest satisfaction, teamwork and commercial performance are important. Benefits may include staff accommodation or travel rates, professional training, meals or discounts, depending on the property and employment conditions.

Working in Australia

Australia offers strong opportunities in hotels, restaurants, tourism, events and guest services, particularly in Sydney, Melbourne, Brisbane, Perth and resort areas. Workplace culture is generally direct, practical and team-oriented, with emphasis on punctuality, safety, equality and customer service. Sydney provides an energetic lifestyle, excellent beaches, public transport, diverse food and entertainment, although rent and living costs are high. International applicants normally need a visa with work rights, such as an employer-sponsored visa, skilled visa or eligible working-holiday visa; requirements depend on nationality, occupation and experience. Relocating usually involves arranging accommodation, a tax file number, bank account, healthcare access and appropriate insurance. Hotel roles may require evening, weekend and public-holiday work. Checking Australian immigration rules and employment conditions before accepting an offer is essential.