Front Office Supervisor

Job Description

The Front Office Supervisor oversees daily reception operations at Oaks Brisbane on Charlotte Suites, supporting smooth check-ins, check-outs, reservations, guest enquiries and complaint resolution. Candidates should have previous hotel front office or supervisory experience, strong communication and organisational skills, a professional presentation and a genuine commitment to customer service. Familiarity with hotel property-management systems, preferably Opera, is valuable. The role requires confidence in leading and coaching staff, handling payments accurately and maintaining high service standards. Flexibility to work rotating shifts, weekends and public holidays is expected, along with the legal right to work in Australia.

Company Info

Oaks Brisbane on Charlotte Suites is part of Oaks Hotels, Resorts & Suites, a prominent Australian accommodation brand operated by Minor Hotels. The property provides serviced-apartment accommodation in Brisbane’s central business district, catering to business travellers, leisure guests and longer stays. Oaks properties typically combine hotel-style services with apartment facilities such as kitchens, living areas and laundry amenities. Minor Hotels is an international hotel owner, operator and investor with brands across accommodation, food and beverage, and lifestyle destinations. The company places emphasis on guest satisfaction, operational standards, teamwork and career development. Employees may benefit from working within a large hospitality network, with opportunities to move between properties and departments as their experience grows.

Destination Guide

Australia is a large island country with strong opportunities in hotels, restaurants, tourism, healthcare, construction, education, technology and skilled trades. Brisbane offers a warm subtropical climate, a relaxed outdoor lifestyle, good public transport and access to beaches, national parks and the wider Queensland region. Australian workplaces are generally multicultural, professional and direct, with strong employment, health and safety standards. Typical living costs are significant, especially rent, although Brisbane is often more affordable than Sydney or Melbourne. Most overseas workers need a visa, such as a Working Holiday visa, employer-sponsored visa or skilled migration pathway; eligibility depends on nationality, occupation, age and qualifications. New arrivals should arrange accommodation, a tax file number, bank account, healthcare cover and a reliable understanding of employment conditions before relocating.