Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, answers enquiries, handles requests and resolves concerns professionally. Candidates should have previous hotel, guest service or reception experience, strong communication skills, a friendly and confident manner, and good attention to detail. Familiarity with property-management systems, cash handling and Microsoft Office is advantageous. The role requires flexibility to work varied shifts, including weekends and public holidays. The successful candidate is expected to maintain accurate records, follow hotel procedures, support other departments when required and consistently deliver warm, efficient service in line with Oaks and Minor Hotels standards.

Company Info

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operated by Minor Hotels, an international hospitality group with properties across Australia, Asia, the Middle East, Europe and other markets. Oaks provides serviced apartments, hotels and resort accommodation for business travellers, leisure guests, families and longer-stay visitors. Oaks Brisbane Mews Suites is located in the Brisbane suburb of Bowen Hills, close to the Brisbane Showgrounds, Royal Brisbane and Women’s Hospital, entertainment venues and the city centre. The company focuses on comfortable accommodation, practical facilities and dependable guest service. Employees typically work in a fast-paced hotel environment and are expected to demonstrate professionalism, teamwork, commercial awareness and a genuine commitment to creating positive guest experiences.

Destination Guide

Australia offers strong opportunities in hospitality, tourism, healthcare, construction, technology, education and agriculture, particularly in Brisbane, Sydney, Melbourne, Perth and regional areas. Its culture is generally informal, multicultural and direct, with an emphasis on work-life balance, fairness and outdoor activities. Lifestyle costs vary considerably; Brisbane offers a warm climate, public transport, beaches and easy access to nature, although rent and daily expenses can be significant. International workers need the correct visa, such as an employer-sponsored visa, Working Holiday visa or skilled migration visa, depending on eligibility and occupation. Check current requirements through the Australian Department of Home Affairs before making plans. New arrivals should arrange accommodation, a tax file number, bank account, local phone service and health insurance where required. Australia is a country rather than an island, with excellent domestic flights and extensive road connections.