Front Office Supervisor

Job Description

The Front Office Supervisor supports the daily operation of reception, ensuring efficient check-ins and check-outs, accurate guest accounts, room allocation and prompt resolution of guest concerns. The role typically requires previous hotel front office experience, strong communication and organisational skills, confidence using property-management systems, and the ability to lead or coach team members. The successful candidate is expected to provide warm, professional service, maintain accurate records, follow hotel procedures, assist with rostering and cash handling, and remain calm and practical during busy periods. Flexibility to work early mornings, evenings, weekends and public holidays is generally required.

Company Info

Oaks Hotels, Resorts & Suites is an Australian-founded accommodation brand operating serviced apartments and hotels across Australia and selected international destinations. It is part of Minor Hotels, a global hospitality group with a broad portfolio of hotel, resort and serviced-apartment brands. Oaks properties generally cater to business travellers, families, leisure guests and longer-stay visitors, offering apartment-style accommodation with practical facilities and convenient locations. Oaks Brisbane Mews Suites is located in the inner Brisbane suburb of Bowen Hills, close to public transport, entertainment venues, hospitals and the Brisbane central business district. The company focuses on dependable accommodation, professional guest service and operational standards across its properties, while providing career opportunities in front office, housekeeping, food and beverage, maintenance and hotel management.

Destination Guide

Australia offers strong opportunities in hotels, restaurants, tourism, healthcare, construction, technology and skilled trades, particularly in Brisbane, Sydney, Melbourne, Perth and regional resort areas. Its culture is generally informal, multicultural and direct, with an emphasis on workplace safety, fairness and work-life balance. Brisbane has a warm subtropical climate, outdoor dining, beaches and easy access to Queensland’s coast and national parks, although living costs and rental competition can be significant. International applicants need a visa matching their circumstances, such as a Working Holiday visa, employer-sponsored visa or skilled migration pathway; eligibility depends on nationality, occupation, qualifications and experience. Before relocating, arrange appropriate health cover, confirm tax and superannuation obligations, budget for rental bonds and inspect accommodation carefully. Hospitality workers should also check award rates, penalty rates and employment conditions.