The Customer Service Representative with Italian supports customers by handling enquiries, troubleshooting issues, processing requests and providing clear, professional responses through phone, email or digital channels. The role typically requires fluent Italian and good English, strong communication skills, customer-focused behaviour and the ability to work accurately with CRM or enterprise systems. Candidates should be comfortable working in a multicultural, international environment, managing several cases at once and meeting service-quality and response-time targets. Flexibility for shifts, patience, problem-solving ability and basic computer skills are usually expected. Previous customer service, shared-services or business-process experience is advantageous, while knowledge of SAP or similar platforms may be helpful.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize technology, improve business processes and develop digital products through consulting, cloud, data, artificial intelligence, engineering and managed services. Capgemini works with clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Its teams commonly support international service delivery, enterprise platforms and customer operations, creating opportunities for multilingual professionals in shared-service and technology environments. In Malaysia, the company operates as part of its wider Asia-Pacific network and provides roles that may involve regional or global customers. Benefits and working arrangements vary by position, location and contract, but large employers such as Capgemini generally offer structured training, performance reviews and opportunities for internal career development.
Malaysia offers strong opportunities in customer service, shared services, IT, finance, manufacturing, tourism and digital business. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang and Johor also attract technology and industrial employers. The country is culturally diverse, with Malay, Chinese, Indian and international communities, and English is widely used in workplaces. Lifestyle costs are generally moderate, public transport is improving, and residents enjoy excellent food, tropical weather and easy access to beaches and islands such as Langkawi, Penang and the Perhentians. Foreign employees normally need an employer-sponsored Employment Pass, and the employer usually manages the application. A valid job offer, passport, qualifications and medical or immigration documents may be required. Before relocating, confirm salary, accommodation, healthcare, tax treatment, working hours and visa conditions directly with the employer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...